Forum Discussion

Iron Contributor

Jul 14, 2020

Solved

Converting Shared Mailbox to Active User Mailbox for exporting to PST and then removal from tenant?

We have a number of terminated users, whose accounts were converted to Shared Mailboxes in order for Active Users to access them. We are now ready to fully archive these mailboxes to PSTs and rem...

exchange

office 365

outlook

OneTechBeyond
Jul 19, 2020
Thank you, VasilMichev.

After reading over the documentation this does look like the more secure and flexible option than exporting the mailboxes to PSTs.

Thanks for the point in the right direction.

VasilMichev

MVP

Jul 15, 2020

Using PSTs as backup is a receipt for disaster, especially if you need to preserve data for compliance purposes. I'd recommend using the Inactive mailboxes functionality instead: https://docs.microsoft.com/en-us/microsoft-365/compliance/create-and-manage-inactive-mailboxes

That said, if you're set on the PST path, you can configure the shared mailbox as additional account in Outlook (via File -> Add account) and export from there. Alternatively, you can run an eDiscovery export.

OneTechBeyond

Iron Contributor

Jul 19, 2020

Thank you, VasilMichev.

After reading over the documentation this does look like the more secure and flexible option than exporting the mailboxes to PSTs.

Thanks for the point in the right direction.