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Taen keren's avatar
Taen keren
Steel Contributor
Mar 25, 2019
Solved

Common account for login

Hi    What is considered "Best Practice" for a group working in ServiceDesk's and their access to a client Office 365? - a common account - or individual accounts? - what about MFA on the Common ac...
  • ChrisHoardMVP's avatar
    Mar 25, 2019
    Hi Taen keren,

    Individual accounts with MFA - specifically for auditing and security purposes. Would also recommend Conditional Access on those accounts and separate from user accounts for security.

    Best, Chris