Forum Discussion
Solved
"Close original message window when replying or forwarding" option in Outlook 365 doesn't work
Hello, I've been switching from Outlook 2016 to Outlook 365 on my PC for a while now. Visually not much of a change. However, when it comes to using it, a feature that worked on Outlook 2016 is a...
- We had a bug recently that had the same symptoms where the original message did not close, https://support.microsoft.com/en-us/office/-the-properties-of-the-message-have-been-changed-prompt-when-forwarding-replying-in-outlook-c42f5eec-382e-4521-bee4-72f7625460db.
If you are on Current Channel make sure you are up to date on version. You can see the versions by channel on this page, https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date?redirectSourcePath=%252fen-us%252farticle%252fae942449-1fca-4484-898b-a933ea23def7.
When this issue was occurring I also reproduced it with Adobe Acrobat Pro and the issue was still occurring with that add-in even after the fix. I think Adobe might need to make a change if they have not already.
There is a similar bug logged right now with the AIP Add-in but I think it mostly repros when setting labels. It might be other scenarios too.
If you are able to update to Version 2105 Build 14026.20308 or higher test and confirm if that fixes it or not. If the issue is still present I would try disabling AIP or other add-ins one at a time to see which might be causing it. Also, when you disable Connected Experiences that disables many of the Agave/store add-ins. I did not test with that setting when we had the original bug to know if it makes a difference.
Gabe_Bratton any known issues that match this behavior?
Gabe_Bratton
Microsoft
MicrosoftWe had a bug recently that had the same symptoms where the original message did not close, https://support.microsoft.com/en-us/office/-the-properties-of-the-message-have-been-changed-prompt-when-forwarding-replying-in-outlook-c42f5eec-382e-4521-bee4-72f7625460db.
If you are on Current Channel make sure you are up to date on version. You can see the versions by channel on this page, https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date?redirectSourcePath=%252fen-us%252farticle%252fae942449-1fca-4484-898b-a933ea23def7.
When this issue was occurring I also reproduced it with Adobe Acrobat Pro and the issue was still occurring with that add-in even after the fix. I think Adobe might need to make a change if they have not already.
There is a similar bug logged right now with the AIP Add-in but I think it mostly repros when setting labels. It might be other scenarios too.
If you are able to update to Version 2105 Build 14026.20308 or higher test and confirm if that fixes it or not. If the issue is still present I would try disabling AIP or other add-ins one at a time to see which might be causing it. Also, when you disable Connected Experiences that disables many of the Agave/store add-ins. I did not test with that setting when we had the original bug to know if it makes a difference.
If you are on Current Channel make sure you are up to date on version. You can see the versions by channel on this page, https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date?redirectSourcePath=%252fen-us%252farticle%252fae942449-1fca-4484-898b-a933ea23def7.
When this issue was occurring I also reproduced it with Adobe Acrobat Pro and the issue was still occurring with that add-in even after the fix. I think Adobe might need to make a change if they have not already.
There is a similar bug logged right now with the AIP Add-in but I think it mostly repros when setting labels. It might be other scenarios too.
If you are able to update to Version 2105 Build 14026.20308 or higher test and confirm if that fixes it or not. If the issue is still present I would try disabling AIP or other add-ins one at a time to see which might be causing it. Also, when you disable Connected Experiences that disables many of the Agave/store add-ins. I did not test with that setting when we had the original bug to know if it makes a difference.
- Hello,
Thank you for your message. I have upgraded the Office 365 suite to version 2108 and the 2 issues I had have been resolved.
Thanks for your help and have a nice day.vp096The issue has returned in Office 365 2109 version. I am seeing it pop up at multiple clients in multiple companies. 2108 did not have the issue. I had to force the users back to the semi-annual channel to get it to go away.
- Gabe_Bratton
If you go to File, Options, Add-ins, Go, and uncheck any non standard add-ins, then restart Outlook, does the issue persist?
Just to double check, but if you go to File, Options, Mail, Replies and Forwards, is Close original message window when replying or forwarding checked?
Are there any third party integrated apps or add-ins in use? I tested Current Channel and Beta channel and I could not immediately cause the issue. I don't have any non standard add-ins currently installed though.
