Forum Discussion
Can't log in to office on desktop
Hello!
I can't seem to sign into my office account from desktop apps. I can log in from online but when I try to open documents on word etc. I can't cause it wont connect. Office asks for an email. I write it down and it loads for 2 secs then the window goes away and nothing happens. I have tried to put a wrong email and it gives an error as it should.
My ACCOUNT is activated so office works, but I can't login and edit files in the desktop apps.
6 Replies
There was a similar issue few months back with an older version of Office, so my advise here is to make sure you are running the latest updates. You can also try to Sign out of Office, clear any stored credentials in Credentials manager and the registry and try again. Which version are you on?
Version 1708
Build 8431.2215
Uninstalled all of office and downloaded again but still nothing.
Is your PC Windows 10? Go to Start - Settings - Accounts - Access Work or School - then Disconnect anything you see listed there, and try to log back into the Desktop app...
