Forum Discussion
Can't log in to office on desktop
There was a similar issue few months back with an older version of Office, so my advise here is to make sure you are running the latest updates. You can also try to Sign out of Office, clear any stored credentials in Credentials manager and the registry and try again. Which version are you on?
Version 1708
Build 8431.2215
Uninstalled all of office and downloaded again but still nothing.
Is your PC Windows 10? Go to Start - Settings - Accounts - Access Work or School - then Disconnect anything you see listed there, and try to log back into the Desktop app...
- Me funcionó perfecto, gracias!
Along with removing your work account you may have to clear any Office 365 cached credentials in the Windows credentials manager. Then restart you pc, add your work account back and then open Word and it should automatically find and associate with your work account. That's assuming that there isn't any licensing issue.
This has worked for me in the past.
- I would work with your Office 365 administrators to ensure your desktop client is updating and they can diagnose any blocking issues. If by chance you are the admin for your organisation raising a support ticket with Microsoft may help address your issues. It is very difficult for community members here to offer a specific solution for you without access to your environment. Best wishes.
