Forum Discussion
Can't Install 365 on Mac Air Sequoia 15.7.1
I have a 2024 Mac Air with the latest Sequoia OS, 15.7.1. I am looking to replace MS Office Version 16.101 with MS 365. I have uninstalled 16.101 three times and then tried to install from the online MS 365 site three times, and each time I end up with the old Office 16.101, not 365. I have spent endless hours online and by phone with MS bots and personnel, and with the JustAsk technical "service" they referred me to (which was a waste of $45). No one has an explanation and they just keep telling me to uninstall and reinstall.
There seems to be some technical incompatibility between 365 and my Mac, so when I go to download it feeds me 16.101 without explaining what that incompatibility might be. I'm not a techhead, but I have used Mac Airs for years and MS for decades without such problems.
Has anyone else had such problems? Any suggestions?
Thanks for any help.
1 Reply
It sounds like you're running into a frustrating issue where your MacBook Air is defaulting to installing or retaining an older version of Microsoft Office (16.101) instead of upgrading to Microsoft 365. This can sometimes happen due to residual files, license conflicts, or issues with the installer recognizing existing Office versions.
