Forum Discussion
Can't edit anything with 365 downloaded from OneDrive
I'm not quite sure about the difference between substription and plan... I had one year home version substription to valid until 3 December, today updated to 365 family plan with no help whatsoever. I've tried editing with Word, Excel and PowerPoint, same thing with all. Restarted computer, re-installed desktop versions and - nothing.
Non MS applications working fine. Also when opened from OneDrive. MS Store shows me signed in all the time, but applications not.
And this problem is only with one laptop, not the other. First laptop works with all MS apps just fine. Second one did work before, but only the last two weeks not. I always free the files after use, as the info must be usable on both computers. Last weekend I thought that randomly i might have forgotten to free space, but it wasn't that. That has been checked.
OneDrive is only 80 % full, so it's not that either.
Was the home subscription due to expire December 3, 2023 or December 3, 2024? Subscription is the product and its available features while subscription plan is whether you renew monthly or annually.
Is there Microsoft 365 Home plan? What I found online were Microsoft 365 Personal plan and Microsoft 365 Family plan.
https://www.microsoft.com/en-us/microsoft-365/buy/compare-all-microsoft-365-products
Moreover, it seems the upgrade plan did not apply to your subscription so you may have to open a support ticket as there might be some issues with your subscription which will require backend resolution.
I hope this helps!
- Moreover, I found Office home is non-subscription based, so unsure whether it is possible to upgrade it to Microsoft 365.
https://support.microsoft.com/en-us/office/how-do-i-upgrade-office-ee68f6cf-422f-464a-82ec-385f65391350#OfficeVersion=Non-subscription
🙂