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Scott216's avatar
Scott216
Copper Contributor
May 10, 2019
Solved

Can't change calendar events on outlook.office.com if created with Google Calendar on my phone

If I create a calendar event on my phone, then go to outlook.office.com and edit the event, the edit's are not saved.  A little message on the bottom of my browser Windows says "Couldn't Save Event. ...
android
Calendar
  • ACamargo's avatar
    ACamargo
    May 21, 2019
    This is a regression that we have recently fixed. The fix is currently being deployed and should reach 100% saturation by this Friday.

    It is indeed related to custom time zones set by third party clients.
    If the fix has not reached your mailbox yet, some possible workarounds are:
    a. Change the event's time zone to some other value and back before saving, or
    b. Use another Outlook client to do the update. Subsequent edits should be possible in OWA

    I apologize for the inconvenience
micahdonahue's avatar
micahdonahue
Copper Contributor
May 14, 2019

Same here, but from an iphone. I believe I read something about making sure my Outlook email is in my "me" card on iphone? 

 

Otherwise Outlook.com works great and our whole company loves it. 

 

Scott216 

Julia Foran's avatar
Julia Foran
Icon for Microsoft rankMicrosoft
May 15, 2019
I was not able to reproduce the error. What would be helpful though is to catch an F12 Network Trace when trying to edit the event in outlook.office365.com and you see the error. Then you can private message it to me!
  • Scott216's avatar
    Scott216
    Copper Contributor
    May 16, 2019

    Julia Foran 

     

    Can you be more specific on how to catch an F12 network trace error.  When I press F12 I get a window with lots of web programming stuff.  But I don't know how to find the error this way.  BTW, I'm using Chrome browser.

    • ACamargo's avatar
      ACamargo
      Icon for Microsoft rankMicrosoft
      May 21, 2019
      This is a regression that we have recently fixed. The fix is currently being deployed and should reach 100% saturation by this Friday.

      It is indeed related to custom time zones set by third party clients.
      If the fix has not reached your mailbox yet, some possible workarounds are:
      a. Change the event's time zone to some other value and back before saving, or
      b. Use another Outlook client to do the update. Subsequent edits should be possible in OWA

      I apologize for the inconvenience
  • weberh's avatar
    weberh
    Copper Contributor
    May 16, 2019

    Julia Foran 

    Similar issue - created event on phone and can't edit on outlook office 365. Looks like a problem with custom time zones being set somehow. That is the only difference I see in requests that work and ones that don't. 

     

    Here is a request that successfully changed the time of an appointment created via 0365 online:

     

    action=UpdateCalendarEvent&n=88&app=Calendar
    {"__type":"UpdateCalendarEventJsonRequest:#Exchange",
    "Header":{"__type":"JsonRequestHeaders:#Exchange","RequestServerVersion":"V2018_01_08","TimeZoneContext":{"__type":"TimeZoneContext:#Exchange","TimeZoneDefinition":{"__type":"TimeZoneDefinitionType:#Exchange","Id":"Eastern Standard Time"}}},
    "Body":{"__type":"UpdateCalendarEventRequest:#Exchange",
    "EventId":{"__type":"ItemId:#Exchange","Id":"redacted"},"ItemChange":{"__type":"ItemChange:#Exchange","Updates":[{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"Start"},"Item":{"__type":"CalendarItem:#Exchange","Start":"2019-06-07T09:00:00.000"}},{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"StartTimeZoneId"},"Item":{"__type":"CalendarItem:#Exchange","StartTimeZoneId":"Eastern Standard Time"}},{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"End"},"Item":{"__type":"CalendarItem:#Exchange","End":"2019-06-07T09:30:00.000"}},{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"EndTimeZoneId"},"Item":{"__type":"CalendarItem:#Exchange","EndTimeZoneId":"Eastern Standard Time"}}],"ItemId":{"__type":"ItemId:#Exchange","Id":"redacted"}},"EventScope":0}}

     

    Here is a request that failed to change the time of an event created on my iphone via the ios calendar when I tried to change it in O365:

     

    action=UpdateCalendarEvent&n=97&app=Calendar
    {"__type":"UpdateCalendarEventJsonRequest:#Exchange",
    "Header":{"__type":"JsonRequestHeaders:#Exchange","RequestServerVersion":"V2018_01_08","TimeZoneContext":{"__type":"TimeZoneContext:#Exchange","TimeZoneDefinition":{"__type":"TimeZoneDefinitionType:#Exchange","Id":"tzone://Microsoft/Custom"}}},
    "Body":{"__type":"UpdateCalendarEventRequest:#Exchange",
    "EventId":{"__type":"ItemId:#Exchange","Id":"redacted"},"ItemChange":{"__type":"ItemChange:#Exchange","Updates":[{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"Start"},"Item":{"__type":"CalendarItem:#Exchange","Start":"2019-06-07T08:00:00.000"}},{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"StartTimeZoneId"},"Item":{"__type":"CalendarItem:#Exchange","StartTimeZoneId":"Eastern Standard Time"}},{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"End"},"Item":{"__type":"CalendarItem:#Exchange","End":"2019-06-07T09:00:00.000"}},{"__type":"SetItemField:#Exchange","Path":{"__type":"PropertyUri:#Exchange","FieldURI":"EndTimeZoneId"},"Item":{"__type":"CalendarItem:#Exchange","EndTimeZoneId":"Eastern Standard Time"}}],"ItemId":{"__type":"ItemId:#Exchange","Id":"redacted"}},"EventScope":0}}