Forum Discussion

Paul Pickle's avatar
Paul Pickle
Copper Contributor
Jul 21, 2018

Cannot verify status of license - Fixed

Office Subscription licensing exception: Error Code: 0x803D0014; CorrelationId: {810CBA25-8BC6-42EF-B10C-2836E545ECF7} EventID:2011

 

Thought I would post this as this issue has been driving me nuts over the last couple of days.

 

Had Office 365 installed via a HUP product key and used it for about a month when I got a banner message when opening up an office application that my license status could not be verified, and to please sign in.  When I checked the license it showed as valid and the product reported that it was activated.  Signing in produced a message that there was no product associated with my Microsoft account so I simply re-entered the product key by choosing to activate without signing in.  That was always successful and made the banner go away until I reopened the product.

 

Long story short...after scrubbing Office from my PC, reinstalling, scrubbing and purchasing a new HUP key, scrubbing and purchasing a retail Office 365 subscription, checking ports, disabling firewalls, and then finally factory resetting my PC reinstalling using only the Office 365 subscription...I still had the issue.

 

Last thing I tried was to use the Office licensing scripts to evaluate the product keys (should have been the first thing I did).  Open a command prompt, go to (different for 64 bit) C:\Program Files (x86)\Microsoft Office\Office16, and type: cscript ospp.vbs /dstatus

 

There were apparently 3 product keys installed: two that had 30 days or so of validation and 1 that stated it was "licensed".  I used cscript ospp.vbs /unpkey:<Last five characters of product key> to get rid of the temporary keys and left the last one.  Problem fixed.

 

How in the world can a brand new install of Windows 10 and Office 365 install directly from a valid Microsoft account showing a valid subscription with zero PC activated yet produce this problem?  I didn't find any other posts so maybe I'm unique.

 

Now I need to go back and restore my files.  Oh, and yes I did attempt to contact an actual person.  After I got through the chat help bot that verified my product keys were good and gave me a download link for a FixIt file (didn't work), I decided to contact a person.  Call back queue was 257 minutes...still waiting.

  • Andrew_Davis's avatar
    Andrew_Davis
    Copper Contributor

    After more than 3 years. still coming in handy. 🙂
    Thanks for documenting it.

     

    P.S. Are you still on hold with microsoft? Do you need us to get you a water? :xd:

  • Nizar sebahi's avatar
    Nizar sebahi
    Copper Contributor

    Hi Paul Pickle 

    After more than one year of your post, I've the same issue. Two MS Office products installed one of them is (Retail), and i get no where when i've tried to remove it or disable checking it.

    The funny is it has Grace period 30 days, which is end at 1601-01-01, so it is end for a very long time ago.

    the unpkey command doesn't work and it says '<Product key not found>'

     

    any other news you have after these time?

    • Paul Pickle's avatar
      Paul Pickle
      Copper Contributor
      Perhaps your command prompt is not run in Administrator mode.

Resources