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PeteGibson16's avatar
PeteGibson16
Copper Contributor
Jul 10, 2018

cannot set Out of Office within 365 portal

Hi There,

   I am trying to set an Out of Office for one of our users, but I get this error message:

 

"the operation couldn't be performed because UserName matches multiple entries"

 

the user is unique in the organisation. how do I trace for multiple entries?

 

best regards

 

Pete

office 365
  • TonyRedmond's avatar
    TonyRedmond
    MVP
    Jul 10, 2018

    How are you trying to set the OOF?

     

    It's possible that there are multiple recipients in the organization with the same alias.

    • PeteGibson16's avatar
      PeteGibson16
      Copper Contributor
      Jul 11, 2018

      I ended up opening the users mailbox from within the admin console and applying the OOO there. that worked fine. 

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