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Danche1's avatar
Danche1
Copper Contributor
Aug 21, 2025

Bookings time slots

Hi everyone, I have a booking calendar created, which is designed to support two customers at the same time. So 2 slots can be booked at the same time.

I was trying to change only one of them, reschedule it for another day, but I can't see such an option. Whenever I'm trying to change only one of the bookings, it reschedules both of them.

Does anyone know if there is such an option, but I don't know how to do it, or there is no option like that. 

Thank you.

Bookings
Calendar

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  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Aug 25, 2025

    Try below:

     

    1. Reschedule via the Calendar View

    • Go to your Bookings calendar in Microsoft 365.
    • Find the specific appointment for the customer you want to reschedule.
    • Click on it and choose Reschedule.
    • This should allow you to change just that customer’s booking

    2. Use Separate Services or Time Slots

    • Consider creating two separate services or duplicated time slots.
    • This way, each customer books a distinct appointment, even if it’s at the same time.

    3. Check Your Scheduling Policies

    • Go to Bookings > Services > [Your Service] > Scheduling Policy.
    • Make sure the “Maximum number of attendees per time slot” is set correctly.
    • Also review lead time, cancellation policies, and notifications to ensure flexibility.

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