Forum Discussion
Bookings - No more notes or extra fields available
Hi there and happy new year to all.
Starting from mid-december, we are facing an issue with our company Microsoft Bookings: basically the custom fields (like address, notes and so on).
The book page will just ask for Name & Surname, E-mail Address and Phone Number.
On our Administration back-end, the Customer Notes fileds is greyed out (you cannot enable it), and all the custom fields disappeared, you have just the standard ones.
We have this issue in all our different booking pages, and all the services are affected.
Any hint about this?
Thanks!
1 Reply
What you’re seeing is not something you misconfigured. This is a known Microsoft Bookings regression that started rolling out mid-December and is affecting Bookings in Microsoft 365 (new Bookings experience) across multiple tenants...so far i found on net (GTP, Gemini, etc.).
All of these line up with the same issue:
- Customer Notes toggle is greyed out
- Custom fields completely disappeared
- Booking page only asks for:
- Name & Surname
- Phone number
- Happens on all services
- Happens on all booking pages / tenants
This is not service-specific and not permission-related.
Microsoft has temporarily disabled custom fields in Bookings due to backend changes related to:
- New Bookings infrastructure
- Integration with Microsoft Graph / Outlook
- Data consistency & compliance changes
This was not announced in advance and was deployed silently.
In short:
Custom fields and Customer Notes are currently disabled by Microsoft, not by admins.
That’s why:
- The toggle is greyed out
- Existing fields vanished
- You can’t re-add them
Rollback is not possible from tenant side…so far, I find as information.
what you can do right now…
Use “Additional information” in the service description
Not ideal, but you can:
- Add instructions like:
“Please include address / notes in the appointment description”
This shows to the customer before booking.
Use email follow-up (is given as the most common workaround solution)
- Let users book with basic info
- Automatically send a confirmation email
- Ask them to reply with missing details
Use Microsoft Forms + Bookings (is given as the best structured solution)
Many orgs are doing this now:
- Create a Microsoft Form with your custom fields
- Add the Form link:
- In service description
- Or confirmation email
3. Collect structured data outside Bookings
My answers are voluntary and without guarantee!
Hope this will help you.
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