Forum Discussion
Bookings - No more notes or extra fields available
What you’re seeing is not something you misconfigured. This is a known Microsoft Bookings regression that started rolling out mid-December and is affecting Bookings in Microsoft 365 (new Bookings experience) across multiple tenants...so far i found on net (GTP, Gemini, etc.).
All of these line up with the same issue:
- Customer Notes toggle is greyed out
- Custom fields completely disappeared
- Booking page only asks for:
- Name & Surname
- Phone number
- Happens on all services
- Happens on all booking pages / tenants
This is not service-specific and not permission-related.
Microsoft has temporarily disabled custom fields in Bookings due to backend changes related to:
- New Bookings infrastructure
- Integration with Microsoft Graph / Outlook
- Data consistency & compliance changes
This was not announced in advance and was deployed silently.
In short:
Custom fields and Customer Notes are currently disabled by Microsoft, not by admins.
That’s why:
- The toggle is greyed out
- Existing fields vanished
- You can’t re-add them
Rollback is not possible from tenant side…so far, I find as information.
what you can do right now…
Use “Additional information” in the service description
Not ideal, but you can:
- Add instructions like:
“Please include address / notes in the appointment description”
This shows to the customer before booking.
Use email follow-up (is given as the most common workaround solution)
- Let users book with basic info
- Automatically send a confirmation email
- Ask them to reply with missing details
Use Microsoft Forms + Bookings (is given as the best structured solution)
Many orgs are doing this now:
- Create a Microsoft Form with your custom fields
- Add the Form link:
- In service description
- Or confirmation email
3. Collect structured data outside Bookings
My answers are voluntary and without guarantee!
Hope this will help you.
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