Forum Discussion
CarlG2022
Aug 19, 2022Copper Contributor
Bitlocker locking me out of laptop computer
I tried to start-up my laptop yesterday and I got a blue "Bitlocker" screen come up and it is asking for a recovery key. It notes the reason "..because Secure Boot policy has changed."
- I never installed Bitlocker, or set-up. Frankly, I never heard of it.
- I checked my microsoft log in and there was no bitlocker recovery key in there either.
- I haven't made any changes to the computer recently.
- Computer is an HP Envy with solid state drive I believe
I am at a loss as to how to deal with this without loosing my data. I spoke to three computer guys and they were not familiar with the Bitlocker.
Any assistance would be greatly appreciated.
- Meenah_KhosrawFormer Employee
Your question is better suited for the Windows community. Can you confirm if you're using Windows 10 or Windows 11?
- Meenah
Community Manager