Billing enquiry - unable to purchase services

Question

Hi,&nbsp;Hoping someone can help me.&nbsp;I have setup a new 365 tenant for a client, however when I try to purchase services I get this error 'You don't have any billing accounts to buy products with. Contact the billing admin or global admin to request permission.'&nbsp;I have&nbsp; confirmed the billing account is active and the user account is a global administrator, but no matter how I try, I am unable to purchase any services.&nbsp;Can anyone offer help please?&nbsp;RegardsBen

vasilmichev · Answer

Best call billing support: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

kidd_ip · Answer

Ben123Digitally&nbsp;&nbsp;Can you share how you setup the tenant?Bt credit card, CSP (Cloud service provider) or M365 EA (Enterprise Agreement)?I may be different handle ways on above

ben123digitally · Answer

I used a credit card. Its setup in the traditional way, then handed over to the client and at that point they add their payment method in.

I've check again today and it's still the same, so not a sync issue.

kidd_ip · Answer

Ben123Digitally&nbsp;Please check on this,&nbsp;https://docs.microsoft.com/en-us/microsoft-365/commerce/licenses/buy-licenses?view=o365-worldwide&nbsp;1.&nbsp;Global or Billing admin are able to do this so not your case2.&nbsp;&nbsp;&nbsp;

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Billing enquiry - unable to purchase services

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