Forum Discussion
Azure Information Protection, Outlook and Do Not Forward
Hi
I have installed Azure Information Protection, Configured my labels and I am now testing AZURE Information Protection. When I create a new message in Outlook 2016, and I click on "Do Not Forward" I get the error message "Sorry Something Went Wrong opening Information Rights Management". (See enclosed document.).
Thanks
Nigel
3 Replies
Hi Nigel_Price9911,
Is the client the latest version ? Can you confirm that you are signed-in in Office?
You can clear the Cache of AIP client using this procedure. https://docs.microsoft.com/en-us/azure/information-protection/refresh-templates
Yes - Logged in.
Client Version: 1.37.19.0
Cache cleared.
If I have more than one username in my Outlook.
I am assuming only the Azure tenancy which has AIP switched on will work. What happens to the other usernames whose Azure Tenancy does not have AIP switched on ?
Would I get an "nice" error message if I tried using AIP labels on the usernames which do not have AIP switched on or will I get a pop out error message ?
Regards
Nigel
Hi Nigel_Price9911,
Maybe several users without AIP. Try to create another Outlook Profile with only the user that has access to AIP and test it.
