Forum Discussion

adelnegro's avatar
adelnegro
Copper Contributor
Apr 30, 2019

auto replies

I currently have an email address that users email for help, that we are deactivating.  This will no longer be a valid form of contact for our end users.  I want to setup an auto reply (not an out of...
admin
exchange
office 365
Ethan Stern's avatar
Ethan Stern
Iron Contributor
May 01, 2019

VasilMichev @adelnegro - that is true!  However, I have found that using the admin console is the least burdensome for the admin and puts some of the ownership back on the user to read the auto reply- and also when they compose an email to the soon to be decommissioned email address they will see the auto reply at the top which should empower them with the info they need to move forward and email the correct recipient. The admin center option also works well for a larger tenant because you can easily add a forward there as well to catch any missed emails from the unmonitored mailbox.

Brian Reid's avatar
Brian Reid
MVP
May 01, 2019
If you want a message to appear at the top in Outlook then configure a MailTip for that mailbox in the Exchange admin portal. This allows you to do a Outlook rules as well or a mail flow rule. The latter is required if you are decommissioning (aka deleting) the mailbox users are emailing
  • Ethan Stern's avatar
    Ethan Stern
    Iron Contributor
    May 01, 2019

    Brian Reid Hi Brian, what makes you say it's required?  I think there is some good to a mailflow rule, however it really depends on how different organizations decomission a mailbox.  I don't see how it is required if you are just going to delete the mailbox and there is no need for retention.  If you could elaborate on your thought process there that would be helpful- thanks!