Forum Discussion
Authentication prompts when opening a document
Our users have started receiving proxy authentication prompts when opening Excel/Word/Etc and selecting File/Open. The domains to which it wants to connect are: storage.googleapis.com cdn01.box...
Our organization has had 3 users experience this so far. They have all had various office 2019 documents open (Excel or Word) and are all running this version (16.0.10386.20017).
None have specified that they were opening a document and it occurred. The most recent had a document open for a long time during the day and it began to pop-up.
As a possible fix, we have turned off the Optional connected experiences and the "Let office connect to online services from Microsoft..." in the Trust Center - Privacy Options dialogue.
None have specified that they were opening a document and it occurred. The most recent had a document open for a long time during the day and it began to pop-up.
As a possible fix, we have turned off the Optional connected experiences and the "Let office connect to online services from Microsoft..." in the Trust Center - Privacy Options dialogue.
We turned that off but unfortunately it didn't resolve the issue.