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Suleyman Ali's avatar
Suleyman Ali
Iron Contributor
Oct 14, 2022
Solved

Attachments cannot be viewed/seen in New outlook 16.66.1 on MacOS

environment:

MacOS: 12, 11

Office 365 for desktop: 16.66.1

 

When in the new outlook, emails with attachments cannot be seen in the main email body.  Via the reading pane AND when popped out.  When you press forward, you can then see the attachments.

 

When reverting back to legacy, attachments can be seen also.

mac
microsoft 365 apps
office 365
  • Keno222's avatar
    Keno222
    Oct 26, 2022

    its a known issue on 11.6

    https://support.microsoft.com/en-us/topic/attachments-missing-from-emails-when-using-macos-big-sur-211d83c8-5bd9-4531-99a4-a3d28a2208b8

7 Replies

  • Keno222's avatar
    Keno222
    Copper Contributor
    Oct 26, 2022

    its a known issue on 11.6

    https://support.microsoft.com/en-us/topic/attachments-missing-from-emails-when-using-macos-big-sur-211d83c8-5bd9-4531-99a4-a3d28a2208b8

    • Boyan2165's avatar
      Boyan2165
      Copper Contributor
      Oct 26, 2022

      Keno222 So I can confirm that this issue was occurring in the following environment and upgrading MacOS Big Sur to the latest 11.7.1 as of this post solved the issue! Thank you for the link explaining this bug!

       

      • Suleyman Ali's avatar
        Suleyman Ali
        Iron Contributor
        Oct 27, 2022
        i can also confirm after upgrading to 11.7.x all is working well
  • mikkelke's avatar
    mikkelke
    Copper Contributor
    Oct 25, 2022
    I have a user who experince the same. Is there any solution?

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