Forum Discussion
After 40+ hours and being promised a callback from a manager, I have received no callback
I have been trying to resolve a long-standing support query (a migration with missing attachments), and finally, after 40+ hours and probably 100+ steps, I created a new ticket requesting specificall...
Hi optimystery
I've been quite lucky with my dealings with 365 support, but I have heard of cases where things weren't handled brilliantly. I can't promise you'll get much luck here as this is primarily a user-to-user forum and while I've seen responses from various employees it's not guaranteed that they'll spot this among the other posts.
That said, I have seen @Russell Read assist users with support tickets that needed a nudge along - I'm unsure if he is still at that role at Microsoft, but he may be able to help. (apologies Russell if I've tagged you in erroneously)
Also, do you have a partner with premier support? They may be able to apply some pressure their side.
Best regards,
Mark