Forum Discussion
Accessing the quarantine of a shared mailbox
I can not confirm that the access works. Neither on the one way, nor on the other.
When the user (with full access to the shared mailbox) clicks on review in the notification, the (empty) quarantine opens and a message appears that there is no authorization. Also the search does not work, because the quarantine is empty.
Somehow only the quarantine of the user and not the one of the shared mailbox is displayed. (Username is in the upper right corner)
Is there anything left to set?
Hopefully someone will find a solution for this soon.
best regards
I guess Microsoft needs to be made aware of this.
- Arindam_ThokderNov 16, 2021MicrosoftPiotr_Jezewski lazarus72 - As mentioned earlier, the plan is to give end user access the quarantine for shared mailbox by changing the recipient address to shared mailbox from quarantine portal. This change is yet to be enabled for worldwide tenants. Unfortunately, I do not have an ETA for this.
- Ed_KraftNov 30, 2021Copper ContributorThis is needed so bad. Shared mailboxes are used for many customer communications and not having the ability for an owner of that mailbox to check quarantine has been a nightmare for us in IT. Invoices, customer communications and other important documents are getting lost. If we had this feature or the ability to turn on the quarantine summary e-mail for just a few mailboxes instead of all or nothing it would help a ton.
- GenesisLVDec 02, 2021Copper ContributorI agree with everyone on this thread. This is a highly needed feature. We just went back to EOP/Defender for email protection, and this caught us off guard. Prior to going live with "EOP" I did confirm this functionality with Microsoft Support and a PFE and was told that this was possible (end users with Full Rights to the shared mailbox would be able to view the email messages in the quarantine portal). Microsoft Support tends to give the wrong info with features/capabilities not even implemented yet. Microsoft is quick to take our G5/E5 licensing money but slow to implement promised features and capabilities.
- Ed_KraftDec 07, 2021Copper Contributor
My understanding is that users viewing shared quarantine did work at one point and it was lost when they moved the quarantine function to the security portal. That's why you can find posts saying that it does work. Now it's been coming soon again for months.