Forum Discussion
AADSTS70008 when trying to activate Office Applications
Hi I have an Office 365 user on my tenant who can logon to Office web applications at portal.office.com and they work fine. He has an E5 license. When he goes to activate his desktop applic...
Just to add to this.
The problem was eventually tracked to office activation. Specifically removing this registry key in Office proved to be the winner.
HKLM\Software\Microsoft\Office\16\Common\Identity
The Microsoft documentation to support this is here;
https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state
I hope it helps someone else stumbling onto this post.
The problem was eventually tracked to office activation. Specifically removing this registry key in Office proved to be the winner.
HKLM\Software\Microsoft\Office\16\Common\Identity
The Microsoft documentation to support this is here;
https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state
I hope it helps someone else stumbling onto this post.
- It's actually HKCU not HKLM, but the solution is sound.
