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SeleneSuau's avatar
SeleneSuau
Iron Contributor
Apr 16, 2024

Teams App & Marketplace Offer Rating

We have an app for Teams that we're selling on the Marketplace through a Marketplace offer. 1 App = 1 Marketplace offer Even though it's the same app, it has different ratings in two pla...
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Alon_iGlobe's avatar
Alon_iGlobe
Iron Contributor
Apr 16, 2024
We have the exact same challenge. It is a must that ratings and reviews are synchronized between the two Apps. As it is now, it must be very confusing for customers. They are questioning if they are the same app. The only logical thing to do is to make sure the ratings and reviews are synced.

Beside the fact that it is confusing for customer's it is also a problem when we as a partner want to get the App Certified software designations for solution areas. A part of it is Customer satisfaction. When 95% or the rating and reviews are done by customers on the AppSource App and the certification is using the Marketplace offer we have a problem!
SeleneSuau's avatar
SeleneSuau
Iron Contributor
Apr 16, 2024
I'm happy to see that I'm not the only one bothered. I wondered if anyone else has the issue....
  • justinroyal's avatar
    justinroyal
    Icon for Microsoft rankMicrosoft
    Apr 16, 2024

    SeleneSuau Alon_iGlobe in your cases are there two separate offers available through AppSource/Teams and the Azure marketplace storefront? 

    • Alon_iGlobe's avatar
      Alon_iGlobe
      Iron Contributor
      Apr 16, 2024
      It is as follows.

      The Teams app is published as an app in AppSource. The transactable monitored app for the AppSource App is published as a SaaS app in Commercial Marketplace.

      This is due to the design you guys made 😉 the app in AppSource and monetized app in commercial marketplace. However they are one and the same app.

      I will be happy to take a Team’s call 😉
      • SeleneSuau's avatar
        SeleneSuau
        Iron Contributor
        Apr 16, 2024
        We have the same:

        Teams App - Available on AppSource/Teams Store
        Marketplace offer related to the app - Available on AppSource
        Marketplace offer related to the app - Available on Azure Marketplace

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