Teams App & Marketplace Offer Rating

KyleCallahan  I understand what you are saying  and I know that we have been talking about this before. That is also why I believe it is about time something is done here. We have multiple challenges, and they are growing. You guys are using the SaaS app more and more for different incentives and qualifications.

Let me try to give you 3 examples of why ratings are done on the AppSource App.

• When you guys send a link to customers to make the review of an App you are sending to the AppSource App and not to the SaaS App. I know because I have tested it myself several times.
• Another challenge is, that in our case many are downloading the AppSource App first and after a trial make a purchase. This again means they will make the rating on the AppSource App and not the SaaS App.
• When customers relate to the app, they are thinking of the AppSource App. When deploying and managing the app it is the AppSource App. When talking about the App they always refer to the apps under integrated apps in the admin center. For customers this is app. Hence it is natural that this is the app they will rate. 

You are welcome to look at our Apps. 95% of the ratings are done by customers on the AppSource App.

Point is, this is how the real-life situation is. And it has been for a long time. it is at least 2 years ago since I change all my Store references to the SaaS App. However, that still didn't make any change in the way customers are behaving. 

Below is an example. 

Anyway, this is my situation, of course I can't be sure others are having the same problems.   

The reason for taking this up again is because I have successfully become IP Co-sell Eligible and in the Incentive program. In addition, I can see that I have all that is required to be Certified software for Modern Work. BUT! this is where the review and ratings come in again. You guys are only looking at reviews and ratings on the SaaS app and not at the AppSource App. 

Finally, I know for a fact that this is very confusing for customers. That is why I have been talking about this for a long time. On many occasions I am asked if it is the same App. Customers are confused and ask if one is a light version and the other a full version. Why is there such a big difference in ratings and review? One is "Starts at Free" one is "Additional purchase may be required." 

Point is customers are confused. 

This is a problem for all apps that must be published in AppSource (Outlook, Office, Teams, SharePoint, Copilot) that we want to make transactable. The only way we can do that is by making a SaaS App in addition to the actual app in AppSource. 

OK that was a very long explanation  Anyway, I am just trying to be particle. The SaaS app has a reference to the AppSource App. So perhaps that can be used as a key to synchronize the ratings and review between the Apps 

SeleneSuau Alon_iGlobe in your cases are there two separate offers available through AppSource/Teams and the Azure marketplace storefront?