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C_Carri's avatar
C_Carri
Copper Contributor
Dec 18, 2023

ISV Contact help

Hello, 

 

We were assigned a new engagement manager several months ago, who told us we could extend the programme, which we were very glad to hear. 

We had a brief call on Teams and discussed what our plans were, and were told they'd be in touch again soon. 

 

Now we haven't heard anything since then, despite sending multiple emails and a couple of messages on Teams. I'm pretty sure we've passed the expiry date on our ISV now as well, and still had sessions we wanted to book in. I've looked around but can't find a general contact or support email address. 

 

Can anyone help us in finding someone to contact to discuss our problem and to get some idea of what we can do? 

 

Much appreciated

isv success
  • JLTry's avatar
    JLTry
    Icon for Microsoft rankMicrosoft
    Dec 18, 2023
    Sorry you had this experience, and it sounds like Justin is reaching out (thanks Justin). Let me know if you don't connect!
    -JL
  • justinroyal's avatar
    justinroyal
    Icon for Microsoft rankMicrosoft
    Dec 18, 2023

    C_Carri I'm on the ISV Success team and am going to send you a private message to get some more information about this case. Can you please check your messages folder?

    • jake1165's avatar
      jake1165
      Copper Contributor
      Sep 10, 2024

      Hello,

       

      We are also having trouble and need assistance.  We fill out the ISV Success application, and upon filling it out, it seems as if it is processing, but it redirects us back to the empty form with no recognition of what happened.

       

      We've tried with many different parameters.  With certain parameters (e.g., B2C) it displays an error, but it does not display an error with our true parameters, so we feel like this is a problem with the form or the system.  Can someone reach out to me?

       

      Thanks,

      Jake

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