FAQ: How changing plans impacts billing

Q: If a customer is changing the plans (upgrading or downgrading) within the same billing cycle, how does Microsoft handle such billing scenarios?

 

A: The changes are prorated. Please refer to the following documentation:

Software as a Service (SaaS) subscription lifecycle management - Microsoft marketplace | Microsoft Learn

 

"Changes you make to a plan you are subscribed to will take effect immediately. The billing is prorated according to the billing term of the current plan.

 

You can change to another plan that has the same billing term and payment options. For example, if there is a SaaS offer with multiple payment plans with the same billing term and payment option combination, the switch is possible. After a standard trial monthly offer, the customer can start with the pre-selected billing term and payment plan options."