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Jiri_Janku's avatar
Jiri_Janku
Copper Contributor
Mar 27, 2023

Ability to access order cancellation reason selected by customer

Hello,

our company has several SaaS offerings published at MS AppSource.

 

When the customer cancels their subscription - MS AppSource asks them about the reason for doing this. There is a list of options such as "Too expensive", "Missing features", "Only testing", ...

 

Unfortunately, there is no way for us as a vendor to access these valuable insights based on which we can improve. 

 

We need to be able to access this information - currently, we only see WHEN it was cancelled, but not WHY.

 

I've been guided here by MS support (SR# 2303210040005644) to raise this idea for the product team as there is currently no such option for this using the Partner Centre (would expect it in Insights - Marketplace offers - Orders or Customers).

 

Thank you for your response.

 

Jiri Janku | Solution Architect 

ALVAO | IT Service Management Tools

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