Forum Discussion
Ability to access order cancellation reason selected by customer
Hello, our company has several SaaS offerings published at MS AppSource. When the customer cancels their subscription - MS AppSource asks them about the reason for doing this. There is a list of...
Can your Dev team retrieve it via the API for that order? I wonder if that's an option.
Hi dougpetroleISV,
no - sadly it's not there either. It would be enough to be able to access it through API.
The full response is here https://learn.microsoft.com/en-us/partner-center/marketplace/partner-center-portal/pc-saas-fulfillment-subscription-api#get-subscription
This is how cancelling subscription looks from the customer's perspective:
Values: