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Satossy0206's avatar
Satossy0206
Icon for Microsoft rankMicrosoft
Jun 20, 2023

Manager settings can't be edited yet

Hi Experts,

 

who knows this error message when setting up the manager function and can help?

The message appears since 4 days.

 

Manager settings can't be edited yet. Please try again in a few days.

I have already set roles, assigned licenses, and uploaded organization profiles.

Thanks,


viva insights

6 Replies

  • Jake_Caddes's avatar
    Jake_Caddes
    Icon for Microsoft rankMicrosoft
    Jun 27, 2023

    Hi Satossy0206,

     

    Typically that error message occurs when Viva Insights hasn't been fully set up yet. 

    Has your organization assigned at least 10 licenses to your employees? Viva Insights needs a minimum of 10 people assigned licenses in order to get up and running. After 10 licenses have been assigned it takes 5 days for the system to process. It may be the case that licenses were assigned only 4 days ago, and Viva Insights hasn't fully processed yet, causing your road block in Manager Settings.

     

    I highly recommend reading through the documentation here: Microsoft Viva Insights setup | Microsoft Learn and the subsidiary links such as role assignments and license assignments. These articles will guide you and your organization through the set up process effectively. If those don't help or if your company has already finished set up then there may be an issue on the back-end. Please follow up with me here if that is the case.

    • Satossy0206's avatar
      Satossy0206
      Icon for Microsoft rankMicrosoft
      Jun 28, 2023
      Hi Jake_Caddes

      Thank you for your support.

      I have allocated 10 licenses to 10 individuals and assigned their roles. However, it has been more than 10 days, and I still cannot set up the manager.

      I have read the provided documentation as well, but I still require further assistance. Where can I inquire for additional support?

      Thanks,
    • Entropy3XD's avatar
      Entropy3XD
      Copper Contributor
      Jun 28, 2023

      Hi Jake_Caddes,

       

      I'm having the same issue.  I'm following the same documentation you provided, have the roles setup, and have the proper number of licenses assigned, but am not able to get to the manager settings.  When I try to log into the viva insights portal using the account I assigned as the Insights Administrator, I get an error that says, "Oops! You haven't been assigned a role in Viva Insights yet.".

       

      Since I just assigned the role, you're saying it will take 5 days before I will be able to login and configure the manager settings?

      • Jake_Caddes's avatar
        Jake_Caddes
        Icon for Microsoft rankMicrosoft
        Jun 29, 2023
        No it should not take 5 days for the role assignment to kick into effect, that should happen automatically. The 5 days of processing is referring to the licenses and the initial bootstrapping Viva Insights needs to go through.

        It sounds like there may be something wrong on the backend. Please contact your M365 administrator and submit a bug report - that will get routed to Customer Support who will help solve this issue for you. It looks like that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, I recommend that you create a Microsoft support engagement using the following options:

        https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

        I apologize that this is going on for you.

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