Forum Discussion
MicrosoftManager settings can't be edited yet
MicrosoftHi Satossy0206,
Typically that error message occurs when Viva Insights hasn't been fully set up yet.
Has your organization assigned at least 10 licenses to your employees? Viva Insights needs a minimum of 10 people assigned licenses in order to get up and running. After 10 licenses have been assigned it takes 5 days for the system to process. It may be the case that licenses were assigned only 4 days ago, and Viva Insights hasn't fully processed yet, causing your road block in Manager Settings.
I highly recommend reading through the documentation here: Microsoft Viva Insights setup | Microsoft Learn and the subsidiary links such as role assignments and license assignments. These articles will guide you and your organization through the set up process effectively. If those don't help or if your company has already finished set up then there may be an issue on the back-end. Please follow up with me here if that is the case.
MicrosoftThank you for your support.
I have allocated 10 licenses to 10 individuals and assigned their roles. However, it has been more than 10 days, and I still cannot set up the manager.
I have read the provided documentation as well, but I still require further assistance. Where can I inquire for additional support?
Thanks,
- Jake_CaddesIt looks like that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, I recommend that you create a Microsoft support engagement using the following options:
https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide- Satossy0206I will request support for an investigation.
Thank you for your support.