Forum Discussion
Satossy0206
Microsoft
MicrosoftManager settings can't be edited yet
Hi Experts,
who knows this error message when setting up the manager function and can help?
The message appears since 4 days.
Manager settings can't be edited yet. Please try again in a...
Hi Jake_Caddes,
I'm having the same issue. I'm following the same documentation you provided, have the roles setup, and have the proper number of licenses assigned, but am not able to get to the manager settings. When I try to log into the viva insights portal using the account I assigned as the Insights Administrator, I get an error that says, "Oops! You haven't been assigned a role in Viva Insights yet.".
Since I just assigned the role, you're saying it will take 5 days before I will be able to login and configure the manager settings?
Jake_CaddesMicrosoft
MicrosoftNo it should not take 5 days for the role assignment to kick into effect, that should happen automatically. The 5 days of processing is referring to the licenses and the initial bootstrapping Viva Insights needs to go through.
It sounds like there may be something wrong on the backend. Please contact your M365 administrator and submit a bug report - that will get routed to Customer Support who will help solve this issue for you. It looks like that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, I recommend that you create a Microsoft support engagement using the following options:
https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
I apologize that this is going on for you.
It sounds like there may be something wrong on the backend. Please contact your M365 administrator and submit a bug report - that will get routed to Customer Support who will help solve this issue for you. It looks like that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, I recommend that you create a Microsoft support engagement using the following options:
https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
I apologize that this is going on for you.