Forum Discussion

vahix's avatar
vahix
MCT
Dec 13, 2025
Solved

Changed admin username

After we got permission to get achievement code, we change the username to make it easy and .... What should we do if change the admin username and forgot the old one :(  
Training Services Partner
  • DanDonohue's avatar
    DanDonohue
    Dec 18, 2025

    Hi vahix​ - not quite sure I follow. You created an email account to register for Microsoft Learn admin access and were able generate achievement codes? Then changed the username within the admin tool? 

    The quickest way to regain achievement code generation access is to create a new Learn admin account. Those get provisioned every day. Steps can be found in the achievement code doc in the Get Started document collection: https://aka.ms/GetStartedTSP 

vahix's avatar
vahix
MCT
Dec 18, 2025

Thank you for your comment. However, the issue was related to TSP permissions for retrieving achievement codes for courses, and they reassigned it to a new username. It appears that this permission is linked to the username.

Julian_Sharp's avatar
Julian_Sharp
Learn Expert
Dec 18, 2025

Who is "they"?

 

  • vahix's avatar
    vahix
    MCT
    Dec 18, 2025

    I don't know, those who has access to enable admin :)

    Maybe Dan 🤔

    • DanDonohue's avatar
      DanDonohue
      Icon for Microsoft rankMicrosoft
      Dec 18, 2025

      Although I'm the man behind the Forum curtain, you would be surprised at my lack of power around here. 😁

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