Forum Discussion

MCT

Dec 13, 2025

Solved

Changed admin username

After we got permission to get achievement code, we change the username to make it easy and .... What should we do if change the admin username and forgot the old one :(

Training Services Partner

DanDonohue
Dec 18, 2025
Hi vahix - not quite sure I follow. You created an email account to register for Microsoft Learn admin access and were able generate achievement codes? Then changed the username within the admin tool?

The quickest way to regain achievement code generation access is to create a new Learn admin account. Those get provisioned every day. Steps can be found in the achievement code doc in the Get Started document collection: https://aka.ms/GetStartedTSP

azccare

Copper Contributor

Dec 15, 2025

Hi Vahix

Seems the question is not complete.

Still you should use MFA and as long you know the password you can change the user display name.

Display name and UserPrincipalName the email-id are 2 different things.

If you can rephrase your question then it will be much better to answer.

Best wishes,

AZCCare

INDIA

vahix
MCT
Dec 18, 2025
Thank you for your comment. However, the issue was related to TSP permissions for retrieving achievement codes for courses, and they reassigned it to a new username. It appears that this permission is linked to the username.
- Julian_Sharp
  Learn Expert
  Dec 18, 2025
  Who is "they"?
  - vahix
    MCT
    Dec 18, 2025
    I don't know, those who has access to enable admin :)
    Maybe Dan 🤔