Forum Discussion
Badge redemption is received poorly by our students
Hello everyone, I would like to address a matter concerning the new partner program requirements set by Microsoft. While I understand the need for new KPI metrics, we have encountered a significa...
DanDonohue
Microsoft
MicrosoftThank you for your feedback Marnix. I understand the issues you've called out and, like Mindy stated, we're working on them. Appreciate your support.
Hi Dan. As you can see there are more TSPs struggling with badge redemptions. Is there already any update to share on this KPI metric? Many thanks in advance.
Thank you Dan.
Thank you Dan.
- DanDonohue
While we are investigating how we can provide additionally transparency to TSPs regarding redemptions, there is not currently any plans to change the process or impact to KPIs.
Broadly at the macro level, our data shows that learners want and find value in the badges. However, based on yours and others feedback, I think there are parts of the world that are not aligned. We have a team investigating this right now and, if you are interested, I think it would be great to set up a chat between all of us to discuss. I'll reach out with an email.
Thanks,
Dan
- Hi Dan, thank you for taking this matter seriously, eventhough that at macro level the badges are properly valued.
It would be great to have a chat about it with the people/teams involved and affected. I appreciate all these efforts and will do my utmost best to assist where needed.
You have my contact details so feel free to reach out to me.
Thanks,
Marnix