Forum Discussion
Achievement Code Request not available in UAE
Hi Team, we are facing issues in our UAE Region to create Achievement Codes for our classes next week. It is only in this region where we are missing the Achievement Code button at the moment. ...
Hi Diana,
We faced a similar issue recently. In our case, it turned out to be related to account permissions and region configuration. You may want to double-check that the tenant/learning workspace is correctly set to UAE and that the required admin permissions are assigned for generating Achievement Codes.
It might also help to try accessing the portal with a Global Admin account or check if there are any service health notices in the Microsoft 365 admin center.
If the issue is only affecting UAE, it could be a temporary regional backend limitation, so raising a support ticket with Microsoft directly may speed things up since your classes are scheduled soon.
Hope this helps.