Forum Discussion

Diana805's avatar
Diana805
Copper Contributor
Mar 21, 2025

Achievement Code Request not available in UAE

Hi Team,   we are facing issues in our UAE Region to create Achievement Codes for our classes next week. It is only in this region where we are missing the Achievement Code button at the moment.  ...
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DanDonohue's avatar
DanDonohue
Icon for Microsoft rankMicrosoft
Mar 28, 2025

Hi Diana805 - are you still experiencing issues with Achievement Code requests? I'm not familiar with any issues specific to UAE. I understand that when these types of issues come up, it can help to clear your browser cache and try again. 

  • Diana805's avatar
    Diana805
    Copper Contributor
    Apr 09, 2025

    Hi Dan, 

    We tried that option already and cleared the Browser cache but it s still not working- The AC Request button still not showing up in our Dubai Account. All other countries are working well. How can we get this fixed?  

    • DanDonohue's avatar
      DanDonohue
      Icon for Microsoft rankMicrosoft
      Apr 16, 2025

      Hi Diana, I'm sorry to hear you're still experiencing an issue in Dubai. We'll look into this and get back to you soon. 

      • DanDonohue's avatar
        DanDonohue
        Icon for Microsoft rankMicrosoft
        Apr 16, 2025

        Diana805 - can you please try creating another admin account for Learn, and then checking on your ability to generate achievement codes? 

  • Diana805's avatar
    Diana805
    Copper Contributor
    Mar 29, 2025

    Hi Dan, 

    Yes we are still facing this issues but only for UAE Dubai - Also in Inprivate Window the AC Button is not displayed.