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  • Fixxser2's avatar
    Fixxser2
    Brass Contributor
    Jun 05, 2020

    MVPromise 

    Also check if the account is registered as an alias with live.com

    If going to live,com, enter account, and it ask for a password, then there is good odds the account exist on the private side.  You need the live account password.  I do not know what to do if you don't have it.

    • MVPromise's avatar
      MVPromise
      Brass Contributor
      Jun 22, 2020

      Fixxser2 

      Joe Stocker 

       

      thanks for your support.

       

      I was able to resolve it by renaming the folder on registry to .old

       

      Computer\HKEY_CURRENT_USER\Software\Microsoft\Office

       

       

      • MechaPumpkin's avatar
        MechaPumpkin
        Copper Contributor
        Dec 14, 2020
        Thank you for this. All other solutions were extremely time consuming, and this problem is actually quite common. I think it has something to do with using Microsoft products on a non-Azure computer user account, when the Office 365 user is also an Azure user. You should be able to do that without issue, but I've run into this a lot. This seems to have solved the authentication issue. I should also mention, this computer had an old install of Office 2016 Home and Business installed previously.
  • Joe Stocker's avatar
    Joe Stocker
    Bronze Contributor
    May 17, 2020
    Check to make sure your Office 365 account is active, and that a license is assigned.

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