Forum Discussion
Lost Backup with Microsoft Authenticator
Hello,
I lost the phone where I had set up 2FA using Microsoft Authenticator for this email address.
I had previously enabled cloud backup and have now tried to restore it to a new phone by carefully following the correct backup and recovery process.
However, some very valuable and critical 2FA accounts are still missing and were not restored.
2 Replies
Hi, if some accounts did not restore, the next step is usually recovery with each individual service. Authenticator backup can restore supported entries, but it cannot always recreate every third-party MFA secret if it was not backed up correctly. For Microsoft work or school accounts, ask the admin to reset MFA methods so you can register again.
This is some limitation and only the most recent backup is available, support.microsoft.com/en-us/authenticator/restore-account-credentials-from-microsoft-authenticator
