Forum Discussion
Locked out because of bugged 2FA
I have exactly the same problem...
Yesterday, I'm the process of configuring a new laptop I opted to update my Microsoft 365 business password.
I did this with no issues but ...next time I logged in, I was asked for the Authenticator code.
I have the Authenticator with my Microsoft 365 profile but never used it before. The Authenticator code never appeared.
When requested a code to my cellphone, I got the same message that the system is not working.
In a few minutes, all pages that were still logged in were (on my original laptop) were logges out. So, I have no access whatsoever
Tried to call Microsoft support numbers, but it is just an automated call that sends you back to online resources. So, desde wnd
I am my companies Admin and really don't know what to do....
Any ideas ?
Is there anyone from Microsoft here that can tell me were I can speak with a rela person and sort this out ?