Forum Discussion

Brass Contributor

Jul 24, 2019

How to register a second and a third mobile phone for MFA?

How do I register a second and a third device (iPhone / iPad in in this particular case)? First phone (main phone) is already using the Authenticator App without problem. Now we need to regi...

Authenticator app

multi-factor authentication

ankit shukla

Iron Contributor

Jul 25, 2019

Robert K

Hi Robert,

This feature hasn't been Rolled out yet, but we expect to have it soon (based on number of feedback received to Product Engineering Team). Here is the feedback link for the same - https://office365.uservoice.com/forums/264636-general/suggestions/17756713-allow-multiple-devices-to-be-configured-for-mobile

Alternatively for backup & restore should you come across issues like list device or malfunction is here attached -

https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

Cheers !!

Ankit Shukla

Lloyd Adams
Iron Contributor
Jul 25, 2019
ankit shuklaThat article only applies if I have an iOS device. What if I'm using Android?
- ankit shukla
  Iron Contributor
  Jul 25, 2019
  Lloyd Adams Good Catch. Settings, are pretty much the same except if you are rolling over from OS Change on MFA Device (iOS to Android or vice versa)
  I think this should answer everything related to MFA Issues :)
  
  https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-faq
  
  Cheers !
  Ankit Shukla
  - Lloyd Adams
    Iron Contributor
    Jul 26, 2019
    ankit shukla I guess I should have made my point more specific.
    
    All backup/restore instructions are for iOS (using iCloud). There are no notes on how to back up Android versions of the app. Is it even possible?