Forum Discussion
Global Admin Locked Out - STILL no call back from "Data Protection Team"
Posting this here in the hope that someone will be able to help me.
I'm the global admin of a small O365 tenancy and am locked out of the admin portal owing to my mobile phone (and subsequent Microsoft authenticator app) being damaged beyond repair meaning I cannot complete the MFA process to log in.
Whilst I appreciate I should have had either a) a secondary method enabled such as a phone call or b) "break-glass" account with a complex password and no MFA, I need support with this issue ASAP.
I have called the Microsoft support line no less than FIVE(!) times to be told that someone from the "Data Protection Team" will be calling me back within X hours yet it has now been over 2 weeks and I have still had no call.
This is an M365 Business license and thus not the level of support I would expect.
Please can someone advise on how to escalate this case (happy to provide case details via PM)
- Hi
Unfortunate to hear about your issues, unfortunately not a lot of MS folk monitor this forum...
Do you buy your license from MS directly or through a reseller (like your MSSP)? They probably have admin access to your tenant and can help you.
Kind regards
Thijs- Directly from MS (via the portal) 😞
- Did this get resolved??? Similar situation happened to me and now I'm locked out of my tenant.
- Hey,
you should be able to perform a takeover by proving ownership of your public domain. Not really why the process was designed but should work for you:
https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide - Did they eventually call you? How long did it take?
Unfortunately we need support from Microsoft support, if you are the only Global admin of tenant
