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Darren Kowitt's avatar
Darren Kowitt
Brass Contributor
Jan 07, 2017

For the past few days, every time I've started on of my Office 365 thick client apps

It opens as unregistered and asks me for a product ID or a valid subscritpion userID.  I enter my userID and pw and it's fine - and has an additional animated scren about registering this computer.  But then, once I close an app, every time I reopen it, I have to go through the same hassle again.

 

Authentication
microsoft 365 apps
office 365

2 Replies

  • Dean_Gross's avatar
    Dean_Gross
    Silver Contributor
    Jan 09, 2017

    Is this happening for all users?

    How was Office installed? Click to Run or from an MSI?

     

    Running a Office Repair frequently fixes problems like this.

  • PBeiler1's avatar
    PBeiler1
    Iron Contributor
    Jan 09, 2017
    I encountered a similar thing several months ago. In my situation, it was Office 365 E3 IDs, AD Join, running win10 Pro, MsOffice 32 bit 2016 CTR, and the message occurred whenever running the desktop version of word/excel/etc. This started when my employee came back from a 1.5 week vacation (so there was no activity on that ID for that time period). I never got it resolved. I did a win10 refresh, getting rid of all apps and data, rebuilt the device for another worker (new profile/etc), and still was unable to run the 32 bit. I had to install the 64 bit to get around the issue.

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