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Can't access Microsoft Authenticator for business accounts
Hello. I am the tech support for a small church, where I am the admin for our MS 365 accounts, which are set up as "business accounts". I have been using Microsoft Authenticator for MFA for years. ...
If the designated alternate administrator does not complete the verification call, Microsoft Support will be unable to proceed with resetting your multi‑factor authentication. The most effective way forward is to ensure that your alternate administrator is available to confirm with Microsoft Support, enabling them to reset your administrator MFA settings.