Forum Discussion
Cannot authenticated missing phone
Hi There, I am administrator of my business basic, I'm having trouble to login my admin portal cause cannot authenticate with missing phone and there's no another method to authenticate, can you ...
you don't have any emergency or "break glass"' accounts in your Azure AD ?
No i dont, there's any solution for this case? elieelkarkafi
- open a ticket with Microsoft through your Microsoft account manager so they can check what it can be done from their end in that situation.
I cannot log in my account manager, cause cannot get code from authenticator elieelkarkafi
- I mean, you need to contact your Microsoft account manager by phone to explain your situation so he can open a ticket for you.