Forum Discussion
Authenticator app not working on new phone - old phone with app is gone
Hello Tech Community, I have trouble with my email (hotmail) account. About 12 months ago I downloaded and activated the authenticator app after having hackers trying to enter my hotmail account...
- Thank you.
I contacted them and they send me here. Also, they keep sending me to different contact support teams but very difficult to have them in a live chat.
They say there is nothing to do. But I cannot believe that.I am in the same boat. This is very frustrating! I am an admin trying to log into my account, however, I recently got a new phone and the authenticator app is still registered to my old device. Of course as an admin I need the authenticator app to sign in to everything. I am stuck in this authentication loop where the authenticator app needs an authentication code from itself. I can't log in to change the settings or contact support. What do I do???!!
