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eviewg72's avatar
eviewg72
Copper Contributor
Apr 19, 2024

Error when trying to claim Nonprofit Azure grant

Hi,

 

I recently signed up for the Microsoft Nonprofit program and our nonprofit was accepted. Then, I tried to claim the offered Azure grant of $2000. When I select the Claim button I get an error back. I've created a support request but it has been over a week without getting any answer. Support request number is 2404120040001042.

The error I'm getting when trying to claim the Azure grant is:

 

Your Azure grant submission was unsuccessful.

We cannot allow you to proceed at this time. Please contact support and reference message code 715-123190.

Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-npp-portal-web-cus-01
ServiceType: React
SessionId: ed64947c-666c-47ac-a418-e2b100d09176
Puid: 1003200369154F2E
TenantId: 800c0cb1-09f3-444c-83f7-dc02ba50b3d9
ObjectId: 20746d8a-0757-46cb-b097-b62f97ef7862
Locale: en-us
NonprofitId: 6aed1014-a423-481b-8954-4e3bf55dbf62
NonprofitRequestStatus: Approved
TransactionId: e5cf87b0804b4b0a942a38d8218c610a
MessageCode: 715-123190

 

Any idea why we are getting this error code back?

 

Thanks, Evie

4 Replies

  • MeenahKhosraw's avatar
    MeenahKhosraw
    Iron Contributor
    Apr 22, 2024

    Hello eviewg72, 

     

    Thank you for your patience! Our product team has reached out to support to ensure someone is assigned to your case. You can expect to be contacted by a support representative soon.

     

    Please let me know if you're not contacted within the next few days. 


    Thanks,

    • eviewg72's avatar
      eviewg72
      Copper Contributor
      Apr 24, 2024

      Hi MeenahKhosraw,

       

      I just wanted to confirm that I now succeeded in claiming and activating the nonprofit Azure grant after getting some help from the support representative.

      The issue was seemingly related to some IP address geo-restrictions. Our non-profit is registered in the Netherlands, but is operating in Indonesia. We as volunteers (mainly Dutch expats) are also in Indonesia and therefore I used an Indonesian IP address. After switching to a Dutch IP address via a VPN I was able to claim the grant without issue.

       

      Thank you for your help,
      Evie

      • MeenahKhosraw's avatar
        MeenahKhosraw
        Iron Contributor
        Apr 24, 2024

        eviewg72, 

         

        I'm so glad support was able to help you resolve your issue! Thanks for letting me know. 🙂

  • MeenahKhosraw's avatar
    MeenahKhosraw
    Iron Contributor
    Apr 19, 2024

    Hello eviewg72,

     

    I have reached out to someone on the product team to help check the status of your support case. I will follow up as soon as I hear back.

     

    Thank you,

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