Forum Discussion

Copper Contributor

Apr 19, 2024

Error when trying to claim Nonprofit Azure grant

Hi, I recently signed up for the Microsoft Nonprofit program and our nonprofit was accepted. Then, I tried to claim the offered Azure grant of $2000. When I select the Claim button I get an error...

MeenahKhosraw

Iron Contributor

Apr 22, 2024

Hello eviewg72,

Thank you for your patience! Our product team has reached out to support to ensure someone is assigned to your case. You can expect to be contacted by a support representative soon.

Please let me know if you're not contacted within the next few days.

Thanks,

eviewg72

Copper Contributor

Apr 24, 2024

Hi MeenahKhosraw,

I just wanted to confirm that I now succeeded in claiming and activating the nonprofit Azure grant after getting some help from the support representative.

The issue was seemingly related to some IP address geo-restrictions. Our non-profit is registered in the Netherlands, but is operating in Indonesia. We as volunteers (mainly Dutch expats) are also in Indonesia and therefore I used an Indonesian IP address. After switching to a Dutch IP address via a VPN I was able to claim the grant without issue.

Thank you for your help,
Evie

MeenahKhosraw
Iron Contributor
Apr 24, 2024
eviewg72,

I'm so glad support was able to help you resolve your issue! Thanks for letting me know. 🙂