unable to delete email in deleted item

Question

I try unable to delete the email in deleted item

It shows this error "Some items cannot be deleted. They were either moved or already deleted or access was denied"

I also try to migrate this mailbox to office365

It shows this error : Mailbox dumpster size 30 GB (32,213,335,723 bytes) exceeds target quota 30 GB (32,212,254,720 bytes). --> Mailbox dumpster size 30 GB (32,213,335,723 bytes) exceeds

Anyone have solution for this issue?

vasilmichev · Answer

As the message suggests, you've reached the RecoverableItems subtree quota and need to clean up a bit:&nbsp;https://docs.microsoft.com/bg-bg/exchange/security-and-compliance/recoverable-items-folder/clean-up-deleted-items
&nbsp;
Alternatively, you can put the mailbox on hold, which will effectively extend the quota to 100GB.

alvinkang · Answer

VasilMichev&nbsp;&nbsp;I had try run clean up but the email still inside the deleted items&nbsp;Search-Mailbox -Identity "peter" -SearchDumpsterOnly -TargetMailbox "backup" -TargetFolder "Deleted" -DeleteContent&nbsp;The search has Succeeded.&nbsp;&nbsp;Started by:&nbsp;&nbsp;Start Time:23/07/2020 5:25:42 PM&nbsp;Size:0 B (0 bytes)&nbsp;Items:0&nbsp;Results:Staff\Backup&nbsp;Errors:None&nbsp;Operations performed:Messages were copied to the target mailbox and deleted from the source mailbox.&nbsp;&nbsp;Query:&nbsp;&nbsp;Search Dumpster:True&nbsp;Logging:Basic&nbsp;Mailboxes to search:(1) staff\peterSee attachments for additional logging information when full logging is enabled.Get-MailboxFolderStatistics -Identity "peter" -FolderScope RecoverableItems | Format-Table Name,FolderAndSubfolderSize,ItemsInFolderAndSubfolders -Auto&nbsp;

alvinkang · Answer

VasilMichev&nbsp;If change&nbsp;-SearchDumpsterOnly to&nbsp;-SearchDumpster, will it solve my issue?&nbsp;-SearchDumpsterThe SearchDumpster parameter specifies whether to search the Recoverable Items folder, which is the storage location in which items deleted from the Deleted Items folder or hard-deleted items are stored until they're purged from the mailbox database. By default, the Recoverable Items folder is always searched. To exclude the folder from the search, set the SearchDumpster switch to $false, for example,-SearchDumpster:$false

vasilmichev · Answer

You have to disable Single Item recovery first and remove any holds placed on the mailbox. It's all detailed in the article above.

alvinkang · Answer

VasilMichev&nbsp;&nbsp;I had&nbsp;disable Single Item recovery and try empty the deleted items. it still has the same error and not allow to delete it.&nbsp;I try to go into light version of OWA. It allow to delete it as a subfolder under manage folders&nbsp;Deleted is 138 bytes and Recoverable items is all&nbsp; 0 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I still cannot migrate this mailbox to office365. it still shows the same error.&nbsp;&nbsp;Error:&nbsp;MigrationPermanentException: Mailbox dumpster size 30 GB ‎(32,213,335,723 bytes)‎ exceeds target quota 30 GB ‎(32,212,254,720 bytes)‎. Mailbox dumpster size 30 GB ‎(32,213,335,723 bytes)‎ exceeds target quota 30 GB ‎(32,212,254,720 bytes)‎.

	Started by:
	Start Time:	23/07/2020 5:25:42 PM
	Size:	0 B (0 bytes)
	Items:	0
	Results:	Staff\Backup
	Errors:	None
	Operations performed:	Messages were copied to the target mailbox and deleted from the source mailbox.

	Query:
	Search Dumpster:	True
	Logging:	Basic
	Mailboxes to search:	(1) staff\peter

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