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AlvinKang's avatar
AlvinKang
Copper Contributor
Jul 23, 2020

unable to delete email in deleted item

I try unable to delete the email in deleted item    It shows this error "Some items cannot be deleted. They were either moved or already deleted or access was denied"   I also try to migrate this...
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AlvinKang's avatar
AlvinKang
Copper Contributor
Jul 23, 2020

VasilMichev 

 

I had try run clean up but the email still inside the deleted items

 

Search-Mailbox -Identity "peter" -SearchDumpsterOnly -TargetMailbox "backup" -TargetFolder "Deleted" -DeleteContent

 

The search has Succeeded.

 

 Started by: 
 Start Time:23/07/2020 5:25:42 PM
 Size:0 B (0 bytes)
 Items:0
 Results:Staff\Backup
 Errors:None
 Operations performed:Messages were copied to the target mailbox and deleted from the source mailbox.
 
 Query: 
 Search Dumpster:True
 Logging:Basic
 Mailboxes to search:(1) staff\peter


See attachments for additional logging information when full logging is enabled.

Get-MailboxFolderStatistics -Identity "peter" -FolderScope RecoverableItems | Format-Table Name,FolderAndSubfolderSize,ItemsInFolderAndSubfolders -Auto

 

AlvinKang's avatar
AlvinKang
Copper Contributor
Jul 23, 2020

VasilMichev 

If change -SearchDumpsterOnly to -SearchDumpster, will it solve my issue?

 

-SearchDumpster

The SearchDumpster parameter specifies whether to search the Recoverable Items folder, which is the storage location in which items deleted from the Deleted Items folder or hard-deleted items are stored until they're purged from the mailbox database. By default, the Recoverable Items folder is always searched. To exclude the folder from the search, set the SearchDumpster switch to $false, for example,-SearchDumpster:$false

  • VasilMichev's avatar
    VasilMichev
    MVP
    Jul 23, 2020

    You have to disable Single Item recovery first and remove any holds placed on the mailbox. It's all detailed in the article above.

    • AlvinKang's avatar
      AlvinKang
      Copper Contributor
      Jul 24, 2020

      VasilMichev 

       

      I had disable Single Item recovery and try empty the deleted items. it still has the same error and not allow to delete it. 

      I try to go into light version of OWA. It allow to delete it as a subfolder under manage folders

       

      Deleted is 138 bytes and Recoverable items is all  0 bytes

       

       

       

       

       

       

       

      I still cannot migrate this mailbox to office365. it still shows the same error. 

       

      Error: MigrationPermanentException: Mailbox dumpster size 30 GB ‎(32,213,335,723 bytes)‎ exceeds target quota 30 GB ‎(32,212,254,720 bytes)‎. Mailbox dumpster size 30 GB ‎(32,213,335,723 bytes)‎ exceeds target quota 30 GB ‎(32,212,254,720 bytes)‎.

      • VasilMichev's avatar
        VasilMichev
        MVP
        Jul 24, 2020

        Does the mailbox have an archive enabled and did you check the RecoverableItems subtree in the archive?

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