Forum Discussion
Outlook search error in current mailbox
We're experiencing a strange outlook search issue while migrating users between forests.
Here a little background.
- Forest A is the actual production one with exchange 2016 servers and users are working fine, outlook searches are working fine for all users.
- Forest B is the new forest which we are migrating users, and lately their mailboxes.
At the moment we are migrating, with ADMT, users and their PC from forest A to forest B with no issues regarding their mailboxes.
Outlook profile is migrated correctly during the Users/PC migration and all is working fine except for the "search" in outlook client which fails.
We found, however, that if the search scope is changed from "current folder" or "current mailbox" to "All outlook items" the search works.
We cannot find what is causing the search in current folder, or current mailbox, to fail but succeding when All Outlook items is selected.
1 Reply
1. Rebuild the search index: Open “Control Panel” > “Indexing Options”.
Click the Advanced button and select Rebuild.
Wait for the index rebuild to complete and then restart Outlook.
2. Check for Outlook updates: Open Outlook, click File > Accounts > Update Options > Update Now. Update Now”.
Make sure Outlook is updated to the latest version.
3. Disable Add-Ins: Open Outlook and click File > Options > Add-Ins.
Select “COM Add-ons” in the “Manage” drop-down menu and click “Go”.
Disable all add-ons and try searching again.
4. Repair Outlook profile: Open Control Panel > Mail > Show Profiles.
Delete the existing profile and recreate it.
Restart Outlook and reconfigure your account.
5. Using Outlook Web App (OWA): Open a browser, access your Outlook Web App login account and try searching for mailboxes.
